AscendTMS launches free shipper portal for brokers and carriers

InMotion Global has launched AscendCustomerPortal, a free add-on for AscendTMS PRO customers that gives shippers self-service access to shipment data, documents and communication tools. The portal is available now and is designed to cut calls and emails while helping brokers and carriers strengthen customer relationships and win more freight.

Why it matters: - AscendCustomerPortal is meant to reduce routine shipper-service work for brokers and carriers. - The portal gives shippers 24/7 access to shipment information, documents and communication tools. - InMotion Global says the setup can help brokers and carriers deliver a more competitive customer experience and capture more freight from existing shippers.

What happened: - InMotion Global, the developer of AscendTMS, launched AscendCustomerPortal on Aug. 4, 2026. - The portal is a new shipper-facing collaboration tool for users of AscendTMS. - AscendCustomerPortal is included free for all AscendTMS PRO customers and is available immediately.

The details: - An AscendTMS user invites a shipper customer into the portal. - The customer receives a secure Magic Link and connects without creating a username or password. - The portal works in a standard web browser on smartphones, tablets, laptops and desktops. - Shippers can track shipments in real time. - Shippers can view truck locations on live maps when that feature is enabled. - Shippers can review pickup and delivery appointments. - Shippers can search current and historical loads using purchase order, order or reference numbers. - Shippers can access invoices, bills of lading, proofs of delivery, customer confirmations and other documents chosen by the broker or carrier. - Shippers can communicate with the broker or carrier team, ask load-specific questions, request freight quotes and upload documents. - Shippers can also send load information for optional AscendAI-assisted load building. - Customers with multiple portal relationships can use them through one interface. - Brokers and carriers control which customers receive access, which shipments are visible, which documents can be viewed or downloaded, whether live tracking is available, when invoices appear and how much shipment activity is shared. - Internal load statuses can be translated into customer-friendly updates. - AscendCustomerPortal can be configured once with organization-wide defaults and then customized for individual customers. - AscendTMS users can publish loads manually or make them visible automatically based on workflow events, financial information or load statuses. - The platform can also provide a shipper customer with a complete AscendTMS experience at no cost, enabling a deeper managed-services relationship inside the same TMS environment. - The broker or carrier controls the shipper’s permissions and experience, allowing participation from simple shipment visibility to full collaborative freight management.

Between the lines: - The launch is aimed at making smaller and mid-sized brokers and carriers feel more like large logistics providers in the eyes of shippers. - The product also reflects a push toward shared workflows, where shipper, broker and carrier operate inside one controlled system instead of relying on email and phone follow-ups. - Tim Higham framed the portal as both a service tool and a retention tool, saying better collaboration can make customers “more sticky.”

What's next: - InMotion Global says brokers and carriers can begin using the portal now. - The company directs users to a product video at the AscendTMS video channel and to the AscendTMS Help Center for the setup guide. - Shippers or logistics teams can start using AscendTMS through TheFreeTMS.com.

The bottom line: - AscendCustomerPortal is a free, immediate way for AscendTMS PRO users to give shippers self-service visibility without giving up control.