Zoku expands B2B wholesale POS tools for complex sales and inventory workflows

Zoku added new B2B and wholesale point-of-sale and inventory capabilities aimed at trade counters, field sales, trade shows and mobile selling. The update is designed to help wholesalers move faster on quotes, payments, fulfillment and stock visibility while the ERP stays the system of record.

Why it matters: - Wholesale teams often need to handle pricing, credit terms, quotations, deposits, delivery and stock sourcing in a single customer interaction. - Zoku’s expanded tools are designed to cut steps for sales staff while keeping management control and data consistency in the ERP. - The update targets faster selling, more accurate transactions and better inventory visibility across permanent and temporary locations.

What happened: - Zoku strengthened its B2B and wholesale POS and inventory management solutions for trade counters, field sales, customer-site selling, trade shows, account transactions, complex orders, payments, loyalty and mobile inventory operations. - The capabilities are being used across customer deployments and implementations in the United States and international markets. - The company said the platform helps sales and inventory teams work faster and more accurately while the ERP remains the system of record. - Zoku said the platform puts customer accounts, pricing, credit terms, inventory availability, orders and payments in the context of the sale.

The details: - Sales associates, account representatives and trade counter teams can identify trade accounts, apply negotiated pricing, review credit terms, prepare quotations, configure orders, collect deposits and arrange delivery without moving back into ERP screens. - At trade counters and customer locations, employees can scan or search products, confirm inventory and apply pricing and terms from a counter, tablet or mobile device. - Teams can complete cash sales, account sales, quotations, orders, payments and signature capture on site. - Zoku can be deployed at trade shows, exhibitions and other temporary selling locations. - Businesses can assign event inventory and pricing, use portable devices and payment terminals, and track stock across the event, warehouse and other fulfillment locations. - Event teams can process immediate sales, serve account customers, collect deposits and capture quotations or special orders for unavailable products. - Orders can be fulfilled by delivery, customer pickup, warehouse fulfillment or supplier fulfillment. - The platform supports wholesale price levels, negotiated and customer-specific pricing, contract terms, credit limits, purchase order references and payments against outstanding invoices. - Associates can manage the quote-to-order cycle, including creating and updating quotations, retrieving quotations from the ERP and converting them into orders. - Zoku also supports configured and customized products, special orders, backorders, drop shipping, partial fulfillment, delivery and customer pickup. - Payment tools include card-present and mobile payments, secure card-on-file payments, deposits, partial payments, split tender, account payments and invoice payments. - Electronic signature capture supports customer authorization, account sales, order acceptance, proof of collection and delivery confirmation. - Returns, refunds and exchanges can be processed using the original transaction and purchase history. - Membership and loyalty capabilities support trade membership, contractor programs, member pricing, points, rewards and vouchers. - Zoku Inventory Management supports mobile receiving, picking, packing, transfers, inventory counts, stock adjustments, assembly and disassembly.

Between the lines: - The product update pushes more frontline work into one system, which can reduce handoffs between sales, payments and inventory teams. - The model also reflects a broader need in wholesale and distribution for event selling, field selling and omnichannel order capture without sacrificing ERP oversight. - Several customer examples suggest Zoku is positioning the platform for mixed retail and B2B workflows rather than a single sales channel.

What's next: - Zoku says the new capabilities are already showing up across customer environments, with more deployments likely to use the same model for trade counters, field sales and temporary events. - More information is available in the company's announcement. - Zoku also maintains a LinkedIn presence at its company page.

The bottom line: - Zoku is broadening its wholesale POS and inventory stack to handle more of the quote-to-cash and stock-fulfillment process in one workflow, while keeping ERP control in place.